We get to be so mechanical in our everyday routine. Waking up early, catching up a convenient ride, making it on time for work and finishing work just right to be able to be home for dinner. Nothing spectacular. Day to day, different faces from different walks of life, we get to see them and bid goodbyes by saying “Thank you Sir/Mam, Come again”.
But yesterday, July 26, 2010, was different. An irate Japanese national from General Santos City came in at around 4 PM bubbling about non pay-out of his transaction by 3 agents visited for the day due to non-availability of dollar bills. With us, being the 4th one, he expected to be lucky. But the branch then has only 400 bucks left against his $780 claim, all been depleted. He was quite disappointed but not mad because as he says...we have greeted him nicely, assisted in filling out his To Receive Form and was honest enough to tell the truth. While waiting, he had poured-out dismays in few experienced disappointments.
He was asking about Taxi availability and distance as he was then bound for Davao downtown area and bid us goodbye and went outside. Sensitive enough that we noticed his difficulty hailing a taxi, have asked our cleaner to get one for the client. He went back inside just to tell us.....For 5 years doing western union transactions, it was the first time that he was being taken cared of by WESU personnel and he had thanked us repeatedly for the gesture and even promised to repay our kindness and will surely pay us a visit as he comes back in Davao City. It was a simple thing we did but the clients words were like beautiful music which keeps on playing in our ears. It was more than a pat at the back!
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